Latest News


* 22nd March 2017 Same day service unavailable
 

Same day service not available   

Please note if you are arriving at the Commuter office requiring an on demand print facility of your travel card, unfortunately we are unable to provide this as we are currently experiencing technical difficulties.

To ensure your product is available for collection the next working day, please make your purchase online before midnight.

Apologies for any inconvenience caused.

Regards Commuter Team


* 23rd February 2017 Heathrow Commuter Office Closure for Staff Training
 

Staff Training

The Heathrow Commuter office will be closed from 12.00 onwards on Wednesday 01 March 2017 for staff training. Office hours will resume to normal from Thursday 02 March 2017.

Heathrow Travelcard products purchased due for collection will be available for collection next door at the Cycle Hub bewteen the normal hours of 12.00-15.00.

Any queries can be made by emailing commuter@heathrow.com or calling 0208 745 2766.

  


* 20th January 2017 Welcome to the Heathrow Travelcard system
 

Welcome to the Heathrow Travelcard system.

The Heathrow Travelcard Products can give you a variety of savings on buses and trains for your journey to and from work just visit our Products page for further details.

Register for the Heathrow Travelcard, by simply carrying out the following process.

    1)     Register your details online
  2) Security approval; email us a copy of your Airport/Company ID card, front and back (Company ID cards need to be sent with a letter from your employer confirming your employment at Heathrow) and proof of address i.e Utility Bill, Bank statement to commuter@heathrow.com
  3) Begin purchasing your Heathrow Travelcard products.

 

*  
Next Working Day Collection Service

Heathrow travelcard products can now be purchased simply and quickly. Your product will be available to pick up from the Heathrow Academy the next working day from 12.00 until 15.00 after purchase or you can choose for it to be sent out to your registered address via Royal Mail First Class.

 

*  
Please note any Heathrow Travelcard product not collected by 15:00 every Friday will be posted out via Royal Mail First Class unless agreed otherwise.

 


* 14th December 2016 Christmas and New Year Bank Holiday Period.
 
IMPORTANT NEWS
 
REGARDING THE
 
HOLIDAYS


Our opening and closing times during the Christmas and New Year bank holiday period

During December you can purchase online at any time, however to collect your product or request postage of a product, Heathrow Commuter close for the festive period as follows:

Last day to purchase for postal delivery is Wednesday 21 December 2016. No travelcard products will be posted out until Tuesday 03 January 2017.

Any products purchased on Thursday 22 December 2016 for collection will be processed on Tuesday 03 January 2017.

Products for collection which have been purchased from Friday 16 December 2016- Wednesday 21 December 2016 that have not been collected by 14.00 on Thursday 22 December 2016 will be posted via Royal Mail First Class, unless otherwise requested.

Any purchases after this date will be available for collection only. please note that the Heathrow Commuter office will be closed on bank holidays (please see collection times below). 

Products will be held until Tuesday 03 January 2017. Please note it can take up to 7 working days for first class post to arrive taking into consideration any bank holidays that may occur.

Please be aware that we will not be able to change travelcard start dates due to products not being picked up or posted out before they start.

  

Monday
19 Dec 2016

Tuesday  20 Dec 2016

Wednesday
21 Dec 2016

Thursday 22 Dec 2016

    Friday     23 Dec 2016

 

Open
09:00 - 15:00

 

 

Open
09:00 - 15:00

 

 

Open
09:00 - 15:00

 


Open
09:00 - 15:00

Last postal Day

 

 Open
09:00 - 15:00

 

 

Monday
26 Dec 2016
Tuesday
27 Dec 2016
Wednesday
28 Dec 2016
Thursday
29 Dec 2016

    Friday     30 Dec 2016

 

Bank Holiday

Office Closed

 

Bank Holiday

Office Closed 

Open
09:00 - 15:00


Collection Only
12:00 - 15:00

Open  09:00- 15:00 

       
      
         

Collection Only 12:00 - 15:00  

Open 09:00 - 15:00


Collection Only

12:00 - 15:00

 

 

Monday  02 Jan 2017 Tuesday  03 Jan 2017

Wednesday  04 Jan 2017

Thursday 
  05 Jan 2017
Friday 
 06 Jan 2017

 

Bank Holiday

 

Office closed


Open

09:00 - 15.00 

 


Open

09:00 - 15:00 

 


Open

  09:00  - 15:00 

 

 

   Open   

  09:00 - 15:00 

 


 


* 5th December 2016 Heathrow Commuter Staff Training
 

 

Staff Training

Heathrow Commuter office will be closed on Monday 12 December and Tuesday 13 December 2016 for staff training. Office hours will resume to normal from Wednesday 14 December 2016.

Any purchases made on Monday 12 and Tuesday 13 December 2016 will be processed on Wednesday 14 2016.

Heathrow Travelcard products purchased from Friday 09 December- Sunday 11 December due for collection will be available for  collection on Monday 12 December 2016 from the Cycle Hub and any postal requests will be sent out on Wednesday 14 December 2016.

 


* 9th October 2016 Bus Changes
 

First Group buses

To create reliable and fast journey times from Slough to Heathrow, First Group are making some changes to their bus routes from Slough, from 24 September 2016.

The bus numbers will change but the routes and frequencies will generally remain unchanged, with some frequencies being increased.

We will also have new night service connections from Slough to Terminal 4 and Hatton Cross. If you live beyond Slough town centre, you may now have to change at Slough.

New services and route names are detailed below:

1. Slough - Maidenhead will now be called Route 4 (change required in Slough Town Centre)

2. Slough - Chalvey - Cippenham will now be called Route 5 (change required in Slough Town Centre)

3. Slough - Heathrow will now be called Route 7/N7

•             Route 7 will use the existing 75 route to T5 and then on to Heathrow Central.

•             N7 (night service) will operate half hourly from Slough - Langley to Terminal 5 with alternate journeys going to either Heathrow Central or Terminal 4 and Hatton Cross.

4. Slough - Windsor - Heathrow will now be called Route 8

•             The new route 8 will connect Slough, Windsor, Egham, Staines and Stanwell Moor to Heathrow Terminal 5.

5. Eton Wick - Slough - Heathrow will now be called Route 10 and 11

For full timetable information please go to the First Group web site.


* 26th September 2015 New Bus Service
 

Stanwell Moor gets new bus service

All airport colleagues living in Stanwell Moor are to gain a new bus service which will make it easier to get to local hospitals, shops and the airport for work.

The airport community will be able to use the 446 bus to reach Ashford and St Peter’s hospitals and St. David’s Medical Centre in Stanwell as well Heathrow Airport.

The bus will run every hour on Monday to Saturday between Heathrow Terminal 5, Staines, Chertsey and Woking, with the service starting with immediate effect.

The new service will run through Stanwell Moor from early morning until mid-evening to enable airport colleagues to reach Staines and Heathrow for work while connections are also available at Terminal 5 for other parts of the airport.

 

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